Refund policy

Refund & Return Policy

Every sign at Gearhead Metal Works is personalized and made to order just for you. Because each piece is custom-cut with your chosen name, size, and color, we're unable to accept returns or exchanges for buyer's remorse, incorrect personalization, or a change of mind. Please review your spelling, size, and color carefully before completing your order.

Damaged or incorrect items
Your satisfaction matters to us. If your sign arrives damaged, defective, or different from what you ordered (a mistake on our end), we'll make it right. Email us at [your email address] within 14 days of delivery with:

• Your order number
• A clear photo of the item and, if damaged, the packaging

Once we review it, we'll arrange a free replacement or a full refund — your choice. You won't be charged for our error.

Order changes and cancellations
Since production begins quickly, we can only change or cancel an order within 24 hours of purchase. After that, your sign may already be in production and can't be modified. If you catch a typo right after ordering, email us immediately and we'll do our best to help before it's cut.

Refund processing
Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Non-returnable situations
Because our products are custom-made, we cannot offer refunds or replacements for:

• Personalization errors caused by incorrect information submitted at checkout (please proofread!)
• Change of mind or ordering the wrong size or color
• Delays caused by the shipping carrier once the item has left our facility

If something isn't right, reach out — we're real people and we want you to love your sign.